Booking.com

Booking.com
Website: www.booking.com
Language(s): 40 languages
Booking.com is: Referrer
More than 2,8 million nights booked per week

“What you need to know when working with booking.com”

Before you start:

  • Only online bookable accommodations are accepted
  • You need to have a credit card payment system
  • Booking.com asks 15% commission
  • i-rent.net charges 5€ per booking
  • You need high resolution pictures of your properties, the minimum requirements for pictures is 2048 x 1536 pixels (3.1 megapixels)
  • Working with booking.com you agree with the SMS service of i-rent.net for new bookings. As booking.com may sent you several last minute bookings and you need to accept these, an SMS service is created to advice you of all new incoming bookings of this portal to make sure the accommodation is prepared in time. This service is part of the package and costs € 0,20 per message, you should provide i-rent.net with at least one mobile number.

And bear in mind:

  • You can´t charge the extra for reservation costs for bookings from booking.com, it´s their policy when you book on booking.com as they guarantee “No booking fees”.
  • You can only publish the accommodation itself as a whole, not the varieties of it. E.g. a villa for 12 persons that you have uploaded 3 times with prices for 12, 8 and 6 people, with booking.com you can only publish the 12 person villa, not the doubles.
  • It´s not possible to send supplements on the prices to booking.com (at least for now).
  • Booking.com offers the possibility to specify a “Release Until” restriction meaning that “X” hours before a certain date, they can block/stop reservations. For example, 24 hours to make sure you don´t receive bookings for the same day.
  • On demand periods in i-rent.net are non available periods on booking.com (as only online bookable accommodations and periods are accepted).

The connection:

  • Contact booking.com first for the collaboration agreement
  • Connection is partly made by XML – ask i-rent.net to prepare the necessary files for you, with these files booking.com will prepare the pages for each accommodation.
  • Upload of the accommodation information is done mainly manually by booking.com, make sure to check the information carefully before going live.
  • Booking.com is not shown as external website in your i-rent account – to add or delete properties you have to contact your account manager of booking.com

The extranet of booking.com:

  • Booking.com will provide you with a login to their extranet. Here you can see all the accommodations with their status on booking.com and their check the details. You can also edit some of the details here e.g change the order of the photos.
  • To send the availability and prices to the extranet of booking.com you need to save the menu prices in your i-rent account for the accommodation. After that, in the tab Rates&Availability, you will see not only the availability but also when you click e.g. on “Standard rate” and then “Show all options” in the right hand corner (if you do not have this option please ask your account manager to give you these permissions) the rate per night and restrictions as minimum stay and changeover day (called Closed on Arrival and Closed Departure).

Bookings

  • Bookings will be placed automatically in your i-rent account and the reservation form of i-rent.net is sent to the client by email.
  • You need to take care of the contact with the client and payment.
  • In the comments of the booking in your i-rent account you will find the credit card details the client provided when making the booking on booking.com so you can charge the first payment.
  • The commissions are paid on a monthly base, after clients check out, via Direct Debit.

Extra costs

  • Extras costs are not calculated in the price.
  • The cost for the final cleaning is mentioned while making the booking as well as on the confirmation the tenant receives from booking.com.
  • All other costs are mentioned on the website under “Policies” y “Important information”, make sure to provide booking.com with your extra costs and particularities.

Modifications and Cancelations

  • Tenants can modify their booking in their account with booking.com, this will be automatically updated in i-rent.net. You need to accept these modifications, even if they don´t strike with your rules.
  • A client can also cancel his booking in their account with booking.com, your cancelation policy will be applicable here.
  • Make sure to update booking.com about changes in reservations you got from booking.com e.g. if a client cancels with you, to make sure the right commission is deducted from your bank account.

Add new properties with Booking.com

Once published your properties with Booking.com you can add new properties the following way:

1 upto 9 Properties:

  • Register each of the properties on https://join.booking.com/ or www.trabajaconbooking.com
  • Contact your accountmanager at booking.com about the new registration
  • He will send you some documentation to fill in (basically for the content of the property and to reconfirm some standard things like cleaning, deposit, etc.)
  • Once received this information their operations department will create the accommodation, connect it with i-rent.net so you can send the prices and availability (see above) and when you say “Ok” they will publish the property online.

+10 Properties:

  • Ask i-rent.net to create the same file as used for the initial upload of your properties.
  • Once received this file their operations department will create the accommodation, connect it with i-rent.net so you can send the prices and availability (see above) and when you say “Ok” they will publish the property online.

Delete properties from Booking.com

To delete properties from the website of Booking.com you need to contact them by e-mail or telephone or contact your account manager.

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